Effective written communication is very important for conveying and expressing our messages. It is very important to accel in personal as well as professional life. 7 Cs here play a vital role.
7 Cs of effective written communication and their importance are as follows:
Clarity: The message should be clearly written and drafted. Simple and short sentences be used. For example., instead of writing: 'Rains are a big problem as they tend to create mud and other problems and I just hate it' write: 'I do not like to go out in rain'
Completeness: The message shall contain all the relevant facts and figures pertaining to the situation. Leaving out important information can lead to an ineffective communication. For example., instead of writing 'I want an official leave' write: 'I want a leave for 20 days from 2nd March 2010 till 22nd March 2010.
Conciseness: The message shall be precise and to the point. Excess and unnecessary information be avoided. Time constraint of reader be kept in mind. Message shall be conveyed by using least words. For example., Instead of writing 'I have already applied for official leave so that I can go on a holiday for 20 days to Switzerland' write: 'I am going on a holiday'
Concreteness: Concrete i.e. specific data shall be used rather than vague ones. For example., instead of writing 'I am going on a long holiday' write: 'I am going on holidays for 20 days'
Correctness: The message should be correct in terms of grammer, spelling and punctuation. A dictionary may be helpful in this regard. For example., 'I can go there and will do it but I could not' does not fulfill criteria of 'Correctness'
Coherent: Message should not be broken and ideas should flow naturally. For example., 'I went to Switzerland. Oh I saw photos of Pyramids of Egypt there. I missed my house really.' Sentences look illogically set! Do not they?
Courteous: Message should be written with a 'You-attitude' and be reader focused. It must positively build good-will by emphasing reader benefit. Proper titles be used.
P.S. Cs may overlap (For example Completeness and concreteness) or may contradict (for example Completeness and Conciseness) each other. However, circumstances of the case and nature of information be used to determine which C to sacrifice!
Happy Writing!!!
7 Cs of effective written communication and their importance are as follows:
Clarity: The message should be clearly written and drafted. Simple and short sentences be used. For example., instead of writing: 'Rains are a big problem as they tend to create mud and other problems and I just hate it' write: 'I do not like to go out in rain'
Completeness: The message shall contain all the relevant facts and figures pertaining to the situation. Leaving out important information can lead to an ineffective communication. For example., instead of writing 'I want an official leave' write: 'I want a leave for 20 days from 2nd March 2010 till 22nd March 2010.
Conciseness: The message shall be precise and to the point. Excess and unnecessary information be avoided. Time constraint of reader be kept in mind. Message shall be conveyed by using least words. For example., Instead of writing 'I have already applied for official leave so that I can go on a holiday for 20 days to Switzerland' write: 'I am going on a holiday'
Concreteness: Concrete i.e. specific data shall be used rather than vague ones. For example., instead of writing 'I am going on a long holiday' write: 'I am going on holidays for 20 days'
Correctness: The message should be correct in terms of grammer, spelling and punctuation. A dictionary may be helpful in this regard. For example., 'I can go there and will do it but I could not' does not fulfill criteria of 'Correctness'
Coherent: Message should not be broken and ideas should flow naturally. For example., 'I went to Switzerland. Oh I saw photos of Pyramids of Egypt there. I missed my house really.' Sentences look illogically set! Do not they?
Courteous: Message should be written with a 'You-attitude' and be reader focused. It must positively build good-will by emphasing reader benefit. Proper titles be used.
P.S. Cs may overlap (For example Completeness and concreteness) or may contradict (for example Completeness and Conciseness) each other. However, circumstances of the case and nature of information be used to determine which C to sacrifice!
Happy Writing!!!
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